Representative responsibilities

  • Defining and executing a Support strategy for enterprise, midmarket and small customers
  • Triaging helpdesk tickets, organizing resources and address and resolve the tickets; identify and implement opportunities for automation
  • Providing email and phone support to customers
  • Working with the Development/Engineering team to trace issues and solutions
  • Training teams on product and solution functionalities

Requirements & Desired Qualifications 

  • Hands on familiarity and experience with the various responsibilities stated above
  • Hands on the experience with support and troubleshooting functions
  • Ability to work with multiple development leads and teams and customers
  • Technical experience in software and technology
  • 1-5 years of experience

Please send resume to