ReMAP;LMS with Five 9

ReMAP is a web based software portfolio of solutions, a Management and Analytics Platform covering all aspects of operations of a retail services business which involves – Lead acquisition, Lead Management, Sales Presentation , Pricing and Consultative selling of services and Fulfillment involving procurement of Materials and Labor to complete projects. The complete portfolio addresses the entire business needs and workflows for such businesses and is architected into five major components – LMS, SMS, OMS, AMS and MDM. Typical use cases involve Home Remodeling, Construction, and Telecommunication/Home Theater installations which involve the material purchase, installation labor scheduling and project coordination.

 

ReMAP:LMS is a lead management system that accepts leads via multiple channels such as Call Centers, CRM systems, Storefronts – Physical and On-line, Scheduling systems, Affiliate Marketing sites etc. LMS manages the Lead flow into the phases of Scheduling, Re-Scheduling and Confirmation. It has built in APIs to exchange lead data with external sources.

 

Features & Benefits

    • Customized cloud-based solution to meet your security needs and budget.
    • Inbound call scripts and management.
    • Outbound call management.
    • Robust analytics delivering key business intelligence
    • Interface with external systems though XML or JSON
    • APIs
      • Custom interfaces.
      • Five9
      • Siebel
      • LDAP

 

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